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FAQ
Frequently asked questions
How long is the response time?
We normally reply within 24 hours on weekdays. Weekends and holidays may take longer. Urgent security matters are prioritised the same day.
Do you offer phone support?
All support is handled in writing, via this form or email. It gives a clear record of what was said and lets us follow up efficiently. For Enterprise customers, dedicated phone support can be included in the agreement.
What if I forget my PIN code?
PIN codes are one-time and sent by email every time you sign in. If you don’t get the email, check your spam folder and use the “Send a new code” button on the login page. The remember-me token means you skip the PIN for 30 days per device.
Can I get an invoice as an individual?
Invoicing is offered for business accounts. Individuals pay by card, Apple Pay, Google Pay, Klarna, or PayPal directly from the dashboard. (Vipps is available for Norwegian customers.)
How do I report a bug?
Pick “Bug” as the topic and describe what happened. Include browser, OS, and what you did just before the error. Screenshots can be sent as a reply once we’ve opened the support ticket.
Should I send sensitive info in the message?
No. We never ask for passwords, card details, or PIN codes by email. If we need sensitive info to help you, we send a secure link instead.